Based on the looks and nonverbal cues, we immediately decide whether a given person is trustworthy, likeable, competent or intelligent.
These are key straits in building relationships, in negotiating or providing customer service. At present, most meetings take place online in the form of video calls. Unable to see the entire person on the other side of the camera, we focus mainly on our interlocutor’s face and voice. In this situation, we rely to a much greater degree on the first impression and small nonverbal messages.